24 held for impersonating Microsoft tech experts

Twenty-four persons were arrested for allegedly duping customers of Microsoft by impersonating the company's tech support experts, police said.

Based on a complaint filed by a representative of Microsoft India, Nripendra Kashyap, a case was registered in the Cyber Crime Cell, they said.

In his complaint, Kashyap alleged that numerous illegal Delhi-based call centres were targeting their customers by fraudulently circulating pop-up messages that their systems were affected by malware and are compromised, police said.

He also alleged the accused charged somewhere between 100 and 500 USD from their customers.

Acting on his complaint, 10 such call centres were identified and subsequently, raids were conducted on the intervening night of Wednesday and Thursday at locations across Delhi, including Rohini, Janakpuri, Dwarka Mod, Kirti Nagar, Moti Nagar, Hari Nagar, Mahipalpur, Shahdara and Okhla Phase-II, police said.

Cheques from customers in the name of Microsoft Tech support, call recordings, virtual dialers, Microsoft Tech support training material, call log transcripts detailing the conversation with victims of fraud, payment gateway records, servers were seized from these centres, they said.