Most people hate to be the one to function as a bridge between the junior employees and the higher management. It is a challenging job that needs clear understanding of human values and company’s profit margin. One can neither compromise the interest of employees, nor go against the company’s policies. Read ahead and find out how you can manage such a responsibility with ease.
1.Understand the needs of your junior employees: As a person who is responsible to see to the demands of junior employees, it is imperative to understand their demands, interests and needs. Conducting one-on-one discussions or group meetings from time to time in order to understand their demands, inconveniences and issues will help you take their case to the higher management.
2.Be updated with company policies: No matter how reasonable the demands of the junior employees may sound, if it is against a company policy, then you need to make them understand that their demands will not be met. So, you need to know what are the company policies and exceptions. Do not make promises without knowing what you are agreeing for.
3.Don’t play the blame game: Most employees in the middle management level see playing blame game as an easy way out. They would rather point fingers at the other direction than sit and explain calmly about the problems and ask for suggestions. It is expected of you to be frank and honest. Whether you are talking to the higher management or the junior employees, ensure that you give them the facts.
4.Look for alternatives: If you cannot convince the higher management to provide the junior employees what they demand for, try to figure out some better alternatives. Make suggestions to the higher management so that they can implement such solutions and please the junior employees without compromising their own interests.
5.Make your stand clear: It is very essential to make people understand what your beliefs are. No matter how conflicting, sometimes you need to standup for some things in life, and when you do, do not give up. Whether you are in favor of the higher management or the employees, make your stand clear and do not budge from your decision. Taking such decision after careful consideration of all the facts is important.
These are the tips to become a good middle management employee.